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Author: Maria Effertz Hanson

Strategy

What Crisis Communicators Can Learn from Emergency Dispatchers

“911…What is your emergency?” The dispatcher calmly gathers information, encouraging the caller to … What Crisis Communicators Can Learn from Emergency Dispatchers

Communications

3 Steps to Strategic Community Planning

Community planning requires strategic thinking. Search the web for the definition of strategic thinking and you become instantly overwhelmed with the “experts” … 3 Steps to Strategic Community Planning

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