What crisis communicators can learn from emergency dispatchers

“911…What is your emergency?” The dispatcher calmly gathers information, encouraging the caller to use all their senses… seeing, hearing, feeling, smelling and avoiding assumptions. They need to quickly comprehend the situation but not react to the caller’s perceptions. The dispatcher (communicator) will try to get the caller to paint the […]

Spring Cleaning Your Community Communications

5 Things You Should be Doing Right Now The snow has melted. The grass is starting to turn green. And as dwellers of the northern plains, we can’t wait to open up windows and start freshening up our home and yard. But what about freshening up your communications? Now is […]

Nothing is as spooky as silence…

It’s the scariest time of year – Halloween!  Everywhere I look there are spooky decorations, gory costumes, horror movies, and dishes of high-calorie candy.  However, none of these things strike as much fear into the heart of an average person like an interview request from a reporter. As the former […]